Jewellery Repairs
Basic Jewellery Repairs Ready The Same Day!
More complex jewellery repairs will take 2 to 14 business days to finish.
Curbside & Instore Pickup By Appointment Only
To help ensure that we adhere to Covid 19 guidelines like social distancing, repairs will be picked up at a date & time of your choosing.
* Full instructions will be provided.
Workmanship is 100% Satisfaction Guaranteed
We guarantee that you’ll be satisfied with the quality of our repairs to your jewellery.
Please see our warranty section below for more information.
Trek Jewellers is your one-stop Sudbury jewellery store for expert jewellery repairs.
Repair Warranties
1 Year Warranty
We guarantee our repairs for one year on the specific area we worked on.
Normal wear and tear and/or excessive use by the client are not covered. New parts are warrantied up to one year against manufacturing defects.
Items not guaranteed under our general repairs guarantee include but are not limited to the following: glued items, enameling, lead solders, hollow jewellery, or rhodium plating.
Ring Sizing Warranty
Ring sizings have a warranty of 30 days.
1. If we size the customer’s actual finger and the size is incorrect, we will resize the customer’s ring at no charge within 30 days from the date of delivery.
If we did not get to size the customer’s finger and the ring was either a casting, special, or a sale from us, we will resize the ring once at no charge within 30 days of the delivery date from our store.
2. If we size a ring to the customer’s requested size and that size is incorrect, we will charge again to resize the ring.
3. We can only guarantee our ring sizing from the customer’s finger. We can not be given another ring to go by for size and be accurate.
4. The ring size on a ring will not change, but because a customer’s finger can become larger or smaller because of diet, medication, weight change, or weather, we can only guarantee ring sizing for 30 days from the date of delivery of the ring.
Stone Loss & Damage Warranty
Loss of other stone shapes will not be covered unless they are set in:
- Emerald cut 4 prongs
- Oval & Marquis 6 prongs
- Heart & Pear-shaped 5 prongs
- Trillion must have “V” prongs